Everywhere in the world, from country to country, Uber’s app looks and works the same, everywhere except China. Three months after its acquisition of Uber China, China’s largest ride-hailing app Didi Chuxing is now integrating Uber China into its own operations. Now Didi has launched its version of the Uber China app with a lot of changes.
On October 31, Didi released the new version of its ride sharing application. The new Uber China app is essentially a ride-hailing app by Didi, except that the app’s name and a handful of aspects are related to Uber. Some major changes to the app will greatly impact foreign Uber users.
The new Uber China app is only applicable in China. Users who downloaded Uber from app stores outside China will not be able to use their version within China, the company said in a statement. The old Uber China app also had an English version, but the new one does not. Furthermore, the new app no longer supports overseas credit cards. What this all boils down to is that users registered on Uber in other countries can not use Uber China.
Want to send them a complaint? Instead of sending through the app's support division, a customer service hot-line will be made available to receive and cater complaints. Uber China said that despite the popularity of Uber's existing app-only customer service, "Chinese customers are not used to it."
Uber China said that in addition to Uber’s existing app-only customer service, a customer service hot-line will be made available to receive and cater complaints instead of routing users through the app’s support division.