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GRS upgrades to handle Chunyun crush
Guangzhou Railway Station (GRS), an important transportation hub in the city, has upgraded its services and facilities to make travel more convenient for passengers during the Chunyun period.

Updated:1485317507Source:Lifeofguangzhou.com

With Chinese Spring Festival season upon us, “Chunyun,” the legendary 40-day travel crush accompanying the holiday, arrived on January 13 as millions of homebound travelers began flocking to the rails. Guangzhou Railway Station (GRS), an important transportation hub in the city, has upgraded its services and facilities to make travel more convenient for passengers during the Chunyun period.

Tourist Information Center

To improve the service quality of GRS, Yuexiu district invested over 2 million yuan to upgrade the station’s Tourist Information Center, which opened on December 29. At the center, travelers can buy food and water relatively inexpensively, store their luggage, and seek information about trains, hotels, their journeys, and shopping. Emergency phone charging also is available, as well as emergency medical treatment. What’s more, the center provides assistance for vagabonds, which can help them gain warmth in the cold season.

Apart from the information center, volunteers also play an important role in providing a safe, convenient and more pleasant journey for homebound travelers. This year GRS has over 1,500 volunteers to offer information and help with baggage handling.

Enhanced facilities and services

GRS contributed 16 temporary waiting rooms in the station’s square, and each waiting room is differentiated by train direction, departure time and number. For example, No. 1 to No. 6 waiting rooms accommodate passengers who have arrived at the station at least four hours before their train departs, while No. 7 to No. 9 waiting rooms are for passengers whose train will leave within two hours.

The railway station also has maternal and infant waiting rooms, offering free hot water, milk powder, nappies and blankets for those in need. Additionally, GRS updated its medical service and now provides free basic check ups and first-aid treatment, as well as common medicines, for passengers facing physical challenges.

Going to the toilet is typically a big challenge for passengers during Chunyun. This year 23 public toilets have been added to the square in front of GRS, and signs are arranged designating location of the toilets.

To better provide passenger control and emergency response, the monitoring system of the station’s command control center has been upgraded. Yuexiu district invested 290,000 yuan on the upgrade in December. A total of 110 high-precision monitors in the station square calculate passenger flow to ensure that the crowd can be evacuated quickly and efficiently. Also, 1,704 policemen are positioned around 22 ticket-selling points around GRS to enhance security.

(By Penny Liu, Louis Berney)
Editor:Joanna You
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